Privacy Policy

Raincoast Electric Ltd. (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect through this website, how we use it, and the choices you have. This policy is intended to comply with British Columbia’s Personal Information Protection Act (PIPA) and, where applicable, the federal Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Information We Collect

We collect personal information directly from you when you voluntarily submit it through our website, primarily through our contact form. The information we collect includes:

  • Full Name
  • Email address
  • Phone number
  • Any details you include in your message (e.g., a description of your electrical project or service request)

We do not knowingly collect personal information from children, and this website is not directed at children.

2. How We Use Your Information

We use the information you provide solely to:

  • Respond to your inquiry and provide a quote or estimate
  • Schedule and coordinate service visits
  • Follow up regarding work performed or requested
  • Maintain records for our own business, accounting, and legal purposes

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. Cookies & Analytics

At this time, this website does not use Google Analytics, Google Search Console, or similar third-party tracking tools. The site may use limited, strictly necessary cookies required for basic website functionality (for example, to remember form entries during a single visit). Should we introduce analytics or advertising tools in the future, this policy will be updated to describe what is collected and how you can manage your preferences.

4. How We Protect Your Information

We take reasonable administrative and technical precautions to safeguard the personal information submitted to us, including secure handling of contact form submissions and restricting access to those who need it to respond to your request. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Sharing of Information

We may share your information with trusted service providers who assist us in operating our business (for example, our website host or scheduling tools), but only to the extent necessary for them to perform services on our behalf, and only under obligations of confidentiality. We may also disclose information if required by law.

6. Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this policy, or as required by applicable tax, accounting, or legal obligations.

7. Your Rights

Under BC’s PIPA and PIPEDA, you have the right to:

  • Request access to the personal information we hold about you
  • Request that we correct inaccurate information
  • Withdraw consent for us to use your information, subject to legal or contractual restrictions
  • Ask us to delete information we no longer need

To exercise any of these rights, please contact us using the details below.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The ‘Last updated’ date at the top of this page will reflect the most recent revision.

9. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us: